Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the provision of pet care services by Tandys Trails to clients ("you" or "the Owner").

By booking, purchasing, or using any of our services, you agree to be bound by these Terms and Conditions.

2. Services

The Company provides pet-related services, including but not limited to:

• Pet Sitting
• Dog Walking
• Pet Boarding
• Pet Daycare
• Pet Transportation
• Feeding and Home Visits
• Grooming Services
• Other agreed pet care services

All services are subject to availability and confirmation.

3. Owner Responsibilities

You confirm and warrant that:

• You are the legal owner or authorised guardian of the pet(s).
• All information provided regarding your pet is complete and accurate.
• Your pet is in good health unless otherwise disclosed.
• Any medical conditions, allergies, medications, or behavioural issues have been fully disclosed.
• Your pet is up to date with all required vaccinations and preventative treatments where applicable.
• Your pet is appropriately licensed and registered in accordance with local regulations.

Failure to disclose relevant information may result in the immediate cancellation of services without refund.

4. Health and Veterinary Care

In the event that your pet becomes ill, injured, or requires emergency treatment while under our care:

• We will make reasonable efforts to contact you immediately.
• If you cannot be reached, you authorise us to seek veterinary treatment on your behalf.
• All veterinary fees, transportation costs, medications, and related expenses shall be the responsibility of the Owner.
• We shall not be held liable for the outcome of veterinary treatment provided by qualified professionals.

5. Aggressive or Unsafe Behaviour

The Company reserves the right to refuse, suspend, or terminate services if a pet:

• Exhibits aggressive or dangerous behaviour.
• Poses a threat to staff, contractors, other animals, or the public.
• Has undisclosed behavioural issues.

The Owner remains fully responsible for any injury, loss, damage, or expense caused by their pet.

6. Bookings and Payments

6.1 Booking Confirmation

Bookings are only confirmed once accepted by the Company and any required deposit has been received.

6.2 Payment Terms

• Payment must be made in accordance with the agreed booking terms.
• Deposits may be required for selected services.
• Outstanding balances must be paid before or upon completion of services unless otherwise agreed.
• Late payments may incur additional charges.

6.3 Cancellation Policy

• Cancellations made more than 5 days before the service date may qualify for a refund.
• Cancellations made within 5 days may be subject to cancellation fees.
• No-shows are non-refundable.

7. Access to Property

Where services are provided at your property, you authorise the Company to enter the premises solely for the purpose of providing agreed services.

You are responsible for ensuring:

• Safe and lawful access to the property.
• Functioning locks, gates, and security systems.
• A safe environment for our staff.
• Inform Tandys Trails who else has access to the property.

The Company is not liable for losses resulting from faulty security systems, defective property conditions, or circumstances beyond our control.

8. Boarding and Daycare Services

For pets attending boarding or daycare services:

• Proof of vaccinations may be required.
• Pets must be healthy and suitable for social interaction, where applicable.
• Owners acknowledge that interaction with other animals carries inherent risks, including injury, illness, and stress-related conditions.

The Company will take reasonable precautions, but cannot guarantee the prevention of all incidents.

9. Liability

While the Company exercises reasonable skill, care, and attention in providing services, pet care involves inherent risks.

To the maximum extent permitted by law:

• The Company shall not be liable for injury, illness, loss, death, theft, escape, or damage arising from circumstances beyond our reasonable control.
• We are not responsible for issues arising from pre-existing medical conditions or undisclosed behavioural concerns.
• Our total liability for any claim shall not exceed the amount paid by the Owner for the specific service giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

10. Owner Indemnity

You agree to indemnify and hold harmless the Company, its owners, employees, contractors, and representatives against any claims, losses, damages, liabilities, expenses, or legal costs arising from:

• Your pet's behaviour or actions.
• Breach of these Terms and Conditions.
• False, inaccurate, or incomplete information provided by you.

11. Photography and Marketing

Unless you notify us in writing otherwise, you grant permission for photographs and videos of your pet to be used for:

• Social media content
• Website content
• Advertising and promotional materials
• Marketing campaigns

No personal information identifying the Owner will be published without consent.

12. Privacy and Data Protection

The Company may collect and store personal information, including:

• Name
• Address
• Telephone number
• Email address
• Emergency contact details
• Pet care and medical information

Such information will only be used for the provision of services, customer support, legal compliance, and business administration. Information will be handled in accordance with applicable data protection and privacy legislation.

13. Force Majeure

The Company shall not be liable for any delay, cancellation, or failure to perform services due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions
• Natural disasters
• Government restrictions
• Public health emergencies
• Transport disruptions
• Utility failures

14. Termination

The Company reserves the right to terminate services immediately if:

• These Terms are breached.
• Payment obligations are not met.
• A pet presents a safety risk.
• Information provided by the Owner is inaccurate or misleading.

15. Changes to These Terms

The Company reserves the right to amend these Terms and Conditions at any time. Updated versions will be published on our website or otherwise made available to clients and will take effect immediately upon publication.

16. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information